In updating our page covering Keurig Registration we noticed we had very little about the Keurig Warranty, in particular what it covered, what it didn’t cover and then how you actually accessed it’s provisions.
So in this article we go through in some detail about the Keurig One Year Warranty they provide as standard on their machines.
Note: if you are on this page just wanting to know who to contact at Keurig so you can use the warranty, scroll down to the end of this article and you will find the details there.
If you are wanting to register your brewer check our our Keurig Registration article for more details and in particular the link you will need.
Contents
What Are You Covered For Under a Keurig Warranty
Keurig cover their K-Cup brewers for normal home use and their assurance is that it will work as it should with no defects in either how they put it together or the material and components used in that assembly. So in other words, it should work as it is described on the box!
In giving this assurance they promise to, within one year from when it was purchased, either repair the machine or replace it with a new one. They do ask for proof of purchase under the warranty terms, but we have found from experience our readers have gone through that they don’t always insist upon this. In particular, where the brewer has been received as a gift and a gift receipt wasn’t passed onto you. As part of any exchange or repair they will cover the shipping costs.
A big thing to note here for our international readers; this warranty ONLY extends to brewers that are used in the United States of America or Canada. An interesting question here would be a brewer that is purchased from outside of these countries and then is brought back into the country.
I’m guessing this would be unusual, as the brewers aren’t normally sold outside of these two countries. In any case, be weary of buying one of their brewers from outside of the US or Canada and / or if you plan to use it outside of these two countries.
From our understanding they don’t have to cover you for any problems and most likely won’t cover any shipping costs. In these cases you would have to rely on backup from the store you purchased the machine from.
Now if you happen to have a Cuisinart, Breville, or a Mr. Coffee machine Keurig will only cover these units for 30 days. For any further warranty provision you have to contact these respective companies.
What You Are NOT Covered For Under Your Keurig Warranty
The big thing here we want to highlight is that any repairs that are carried out on your Keurig brewer that are not done by Keurig will make the warranty void. So PLEASE DO NOT attempt any repairs on your machine if you are still under their warranty.
We have mentioned this in a number of places on our site and on our videos, but we wanted to make sure you saw it here too. The reason we do repeat this message is that on a regular basis we hear from readers who are looking at making repairs, but when we ask they are in fact still covered by the warranty.
Always get in touch with Keurig directly if you are under warranty or even just outside of it. We have heard from readers who have had brewers older than a year but still received a complete replacement, free of charge. We are not saying this is standard practice for Keurig, as we know of other cases where they have not, but it is always worth discussing it with them. But always do this before attempting any repair work we cover on our site – or any other site for that matter too.
What Keurig also exclude is if you have been using the brewer in a commercial setting, say in an office or for clients say at the hair salon. They will of course exclude any damage caused by the machine being dropped or mishandled. So for example if the brewer is shipped as part of you moving home, then they are not going to cover that as well.
Although having said that, we do see a number of questions from readers where the brewer isn’t working any more after coming out of storage or being involved in a house move. In these cases we believe you should still be covered as these situations are often the result in internal leakage from the machine’s solenoids as they maintain water pressure even when you think you have fully drained the machine.
We feel this is a design fault as they provide no function for the brewer to be depressurized after its first use. This in term keeps components under stress and any fault in them can cause the machine to completely stop working due to no fault or action on your part.
Oh … and they don’t cover incidents like a power surge through your house say from a lightning strike. They consider this to be an act of God and I guess would also fall under their “inappropriate power supply” clause too.
How to Access Your Warranty
So if you want to use your Keurig warranty, all you need to do is get in touch with Keurig by calling them on 1-866-901-BREW (2739) – this will get you through to their Customer Service center. They also ask please don’t return a machine to them until you have received an ATR number – or an Authorization to Return number. They won’t touch the brewer unless it has one, so make sure if they are going to repair your machine you have an ATR before shipping it back to them.
We trust this information is of help. If you have any questions or would like to share your experience in how you got on in using the warranty, please drop a comment below or contact us on email using our Contact Us page.